Large enterprise customers running business-critical workloads on Azure manage thousands of subscriptions and use automation for deployment and management of their Azure resources. Expert support for these customers is critical in achieving success and operational health of their business. Today, customers can keep running their Azure solutions smoothly with self-help resources, such as diagnosing and solving problems in the Azure portal, and by creating support tickets to work directly with technical support engineers.
We have heard feedback from our customers and partners that automating support procedures is key to help them move faster in the cloud and focus on their core business. Integrating internal monitoring applications and websites with Azure support tickets has been one of their top asks. Customers expect to create, view, and manage support tickets without having to sign-in to the Azure portal. This gives them the flexibility to associate the issues they are tracking with the support tickets they raise with Microsoft. The ability to programmatically raise and manage support tickets when an issue occurs is a critical step for them in Azure usability.
We’re happy to share that the Azure Support API is now generally available. With this API, customers can integrate the creation and management of support tickets directly into their
This post was co-authored by Mikhail Shilkov, Software Engineer, Pulumi.
Pulumi is reinventing how people build modern cloud applications, with a unique platform that combines deep systems and infrastructure innovation with elegant programming models and developer tools.
We live in amazing times when people and businesses on different continents can interact at the speed of light. Numerous industries and applications target users around the globe: e-commerce websites, multiplayer online games, connected IoT devices, collaborative work and leisure experiences, and many more. All of these applications demand computing and data infrastructure in proximity to the end-customers to minimize latency and keep the user experience engaging. The modern cloud makes these scenarios possible.
Azure Cosmos DB provides a turn-key data distribution to any number of regions, meaning that locations can be added or removed along the way while running production workloads. Azure takes care of data replication, resiliency, and efficiency while providing APIs for read and write operations with a latency of less than 10 milliseconds.
In contrast, compute services—virtual machines, container instances, Azure App Services, Azure Functions, and managed Azure Kubernetes Service—are located in a single Azure region. To make good use of the geographic redundancy of the database,
This morning at the SIBOS conference in London we announced how our new Azure Blueprint is being introduced by Microsoft in conjunction with the recent efforts to enable SWIFT connectivity in the cloud. It supports our joint customers in compliance monitoring and auditing of SWIFT infrastructure for cloud native payments, as described on the Official Microsoft Blog.
SWIFT is the world’s leading provider of secure financial messaging services used and trusted by more than 11,000 financial institutions in more than 200 countries and territories. Today, enterprises and banks conduct these transactions by sending payment messages over the highly secure SWIFT network which leverages on-premises installations of SWIFT technology. SWIFT Cloud Connect creates a bank-like wire transfer experience with the added operational, security, and intelligence benefits the Microsoft Cloud offers.
Azure Blueprints is a free service that enables customers to define a repeatable set of Azure resources that implement and adhere to standards, patterns, and requirements. Azure Blueprints allow customers to set up governed Azure environments that can scale to support production implementations for large-scale migrations. Azure Blueprints include mappings for key compliance standards such as ISO 27001, NIST SP 800-53, PCI-DSS, UK Official, IRS 1075, and UK NHS.